Refunds

Last updated 28 October 2026

Photos that fail

If a photo can't be made, or the AI's safety filter refuses it, the credits go back to your account straight away. You don't need to ask.

Photos that come out wrong

If a photo is clearly broken, for example the face doesn't look like the person or the picture is distorted, email us within 7 days with your account email and we'll give those credits back.

Top-ups

Changed your mind? If you haven't used any of the credits from a top-up, we'll refund it in full within 14 days of buying.

Plans

• Cancel any time from your account. Your plan runs to the end of the period you paid for, and it won't renew.
• If a plan renewed and you didn't mean it to, ask within 14 days. If you haven't used that period's credits, we'll refund the renewal.

How to ask

Email support@photofib.com from your account's email address. Refunds go back to the card you paid with and usually show up within 5 to 10 working days.

If you're in the UK or EU: when you start using credits you agree they are supplied straight away, which ends the 14-day right to cancel for the credits you used. Credits you haven't used stay refundable as above.